FAQ
Everything you need to know about UMix for multi-location operations
COMMITMENT & PRICING
Does UMix provide discounts?
We offer the following discounts:
- If a player is past our six month warranty and needs to be replaced, we discount the player from $59 to $44.
- Each player can play up to 2 zones of music. If you need extra players for more zones at the same address, the first Zone on each extra player is discounted from $33 to $10.
Are there hidden fees?
No. Your $33/location subscription includes everything: music licensing, unlimited support, platform updates, and all feature releases.
Is there a long-term commitment?
No. UMix bills quarterly with no long-term contracts. So your commitment is for that quarter. Some customers choose to pay annually.
What if I want to cancel?
Cancel anytime online through your dashboard or by contacting our support team.
GETTING STARTED
What hardware is required?
One UMix player per location. The Music Player connects to your existing amplifier via standard audio cables.
What if my company requires a written proposal?
We provide formal quotes upon request. Contact us with specific requirements and we’ll prepare what you need.
How long does it take to get started?
Order today, we ship players on the next day. Once you have it, just connect it and play.
Can we try UMix before committing?
Yes—we make our bundle available for that exact purpose.
MUSIC CONTROL & CUSTOMIZATION
Can we create custom playlists or block specific songs?
Yes. Build fully custom playlists track-by-track, blend playlists or choose from our pre-made playlists. Block any song or artist chain-wide through your dashboard.
How do I control my music?
Everything is managed and monitored from your dashboard. Log in and see all your locations, what you have scheduled to play, and make any changes you like. The moment you press save, all changes are deployed to your locations.
RELIABILITY & SUPPORT
What if my Internet or power goes down?
- Your UMix player will play your pre-scheduled content for at least 2 hours (based on a setting that you can adjust higher if needed) and after that will play Indie songs from a playlist that you had pre-selected for up to 30 days.
- We have yet another setting that pushes all song downloads to overnight if you need to conserve daytime bandwidth.
- After a power outage, players reboot automatically and resume playback within minutes.
What if a player fails?
Each player is pre-configured, tested before shipment, and built with solid-state components. If a defect does occur, players include a 6-month warranty with free replacement. After warranty, replacements are $44 (discounted from $59) and ship within 24 hours.
How will we get support?
Just visit support.umix.com, or scan the QR code on any device (goes directly to support).
LICENSING & COMPLIANCE
Does UMix handle the music royalties?
Yes. UMix covers all music licensing requirements for commercial background music use. Your subscription includes music licensing with ASCAP, BMI, GMR and SoundExchange in the USA or SOCAN and Re:Sound in Canada.
Can we use Spotify or Pandora instead?
No. Consumer streaming services aren’t licensed for commercial use in business locations.