FAQ
Everything you need to know about UMix for multi-location operations
COMMITMENT & PRICING
Does UMix require a long-term commitment?
No. UMix operates on flexible quarterly billing with no long-term contracts.
What if I want to cancel?
Cancel anytime online through your dashboard or by contacting our support team.
Are there any hidden fees for support, maintenance, or new features?
No. Your $33/location subscription includes everything: music licensing, unlimited support, platform updates, and all feature releases.
What does the $33/location subscription include?
Your subscription includes complete music licensing (ASCAP, BMI, GMR, SoundExchange, SOCAN, Re:Sound) on one music zone.
GETTING STARTED
What hardware is required?
One UMix player per location. The Music Player connects to your existing amplifier via standard audio cables.
What if my company requires a written proposal?
We provide formal quotes and proposals for procurement processes. Contact us with your location count and any specific requirements and we’ll prepare what you need.
How long does it take to get started?
Order today, we ship players on the next day. Once you have it, just connect it and play.
Can we try UMix before committing?
Yes—we make our bundle available for that exact purpose.
MUSIC CONTROL & CUSTOMIZATION
Can we create custom playlists or block specific songs?
Yes. Build fully custom playlists track-by-track, blend playlists or choose fron our pre-made playlists. Block any song or artist chain-wide through your dashboard.
How is content scheduling managed and monitored across all my locations?
Everything is managed and monitored from your centralized cloud dashboard.
RELIABILITY & SUPPORT
What if a player fails?
Each player is pre-configured, tested before shipment, and built with solid-state components. If a defect does occur, players include a 6-month warranty with free replacement. After warranty, replacements are $44 and ship within 24 hours.
How is service continuity handled if a location loses internet access or power?
Each player stores a local music cache, so playback is uninterrupted when connectivity drops—content updates resume automatically when connection is restored. After a power outage, players reboot automatically and resume playback within minutes.
How will we get support?
Just visit support.umix.com, or scan the QR code on any device (goes directly to support).
LICENSING & COMPLIANCE
Does UMix handle paying the background music royalties?
Yes. UMix covers all music licensing requirements for commercial use.
Can we use Spotify or Pandora instead?
No. Consumer streaming services aren’t licensed for commercial use in business locations.